Terms and Conditions


I. Payment methods
 
FRAGRA GROUP SRL (LLC) offers the following online order payment methods:
* Payment on the site – Paypal or Card Visa / Master Card by MAIB (including LiberCard and gama cards);
* To the courier upon receipt – Payment with the card upon receipt of the order is possible only in the city of Chisinau!
* Legal entities (bank transfer)
 
We do not store or share your payment information. Payment processing is carried out on the side of the receiving bank. All online transactions are processed in accordance with all required laws and are protected by SSL certificates from the side of the bank https://maib.md.
 
II. CASHBACK



CASHBACK from FRAGRA.MD – motivational discount loyalty system. With a successful purchase for any amount – you get 4% of the sale to your personal account to use bonuses for the next purchase. The amount of using bonuses cannot exceed 30% of the order value. Bonus shelf life: 90 days.
 
III. Birthday promocodes
 
A birthday promocode is automatically generated and sent to your email address only if all 3 rules are met:
1. You have a personal profile on the FRAGRA.MD website;
2. You have correctly filled in and saved your date of birth and email address in the Personal Information section of your profile;
3. You have completed and saved your date of birth and email address at least 10 days in advance of your birthday.
 
In case of non-compliance with at least one of the rules, the promotional code is not generated and is not sent to the email address. Please check that you have received the email in all categories of your e-mail, including Spam.
 
The birthday promo code gives an additional 200 MDL bonuses for a one-time purchase online.

Coupon validity: 7 days before birthday and 7 days after. After the expiration date, the promo code expires.

The use of your personal data is in accordance with the rules indicated on the page “Privacy Policy and Use of Cookies“.
 
IV. Delivery
 
We deliver on the territory of the Republic of Moldova, except for Transnistria. Delivery within the city of Chisinau is free from 700 lei. Delivery on the territory of the Republic of Moldova outside of Chisinau: 70 lei. Delivered on working days; within 36 hours in Chisinau. If the order is placed on the weekend, public holiday, or after 17:00, the order is processed on the next working day after placing it. In cases where you need urgent delivery within 2-3 hours in the city of Chisinau, write to our consultants online your order number and an additional cash payment of 50 lei will be added to the order amount.
The delivery time in the Republic of Moldova is 2-3 working days. If the order is placed on the weekend, public holiday, or after 17:00, the order is processed on the next working day after placing it.
The order on the territory of the Republic of Moldova can also be sent by parcel by our partner Nova Posta / Posta Moldovei.
 
V. Returns


According to Decree No. 1465 of 08.12.2003, MO248-253 / 19.12.2003, No. 1530, Appendix 2, clause 4 (modified by PP1188 of 02.11.2007, MO175 / 09.11.2007), perfumery and cosmetic products are not subject to exchange and return.




Company information: 
:

Seller «FRAGRA GROUP SRL» — fragra.md

C/F: 1022600031045
Adress: 10A, Iurie Gagarin str, of 114, Rep. Moldova, Chisinau.

Tel. +373 79 850 850
mail: hello@fragra.md